Frequently Asked

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Will the movers pack for you?

The movers always wrap the furniture with plastic wrap and moving blankets and provide wardrobe boxes for the safe transport of clothes. If the customer decides to go with the full pack service the movers are going to pack all the smaller items into boxes as well.

Can movers move in the rain?

Moving during a light rain does not cause any problems. Our team is prepared for any kind of weather. We always bring blankets and plastic wrap to cover the items and the floor after we arrive at the destination.

How far in advance should I hire professional movers?

It is always a good idea to schedule your move as soon as you have a moving date. We advise our customers to make a reservation four to six weeks before the moving date. If you found out that you are moving in a couple of days, you can always give us a call and we can check the availability for that particular day.

How movers charge?

Our moving company charges by the hour. We offer an all-inclusive hourly rate with no hidden or extra charges. The only obligation that we have as a fully licenced and insured company is a 3 hour minimum. There are no additional mileage or gas fees. The clock starts at your pickup location and ends once we are finished at the new location.

Do I have to leave a deposit to make a reservation?

Our moving company requires a deposit to make a reservation. It is fully applied towards the final balance, so the customer only pays for the rest of the move when the relocation is done.

What kind of insurance do you provide as a professional moving company?

As any other professional moving company, we are not allowed to sell any higher level of insurance but the basic coverage. Mill Valley movers has the basic liability insurance with a coverage of 60 cents per pound of weight.

What happens if the movers break your furniture?

We are a licensed and insured moving company and because of that all of your items are insured as well. Basic coverage insurance is covered in the hourly rate. All of our movers are highly professional and well trained. But sometimes accidents do happen, but in that case we have a great customer care team who will find the best solution if any kinds of damages appear.

When do the movers get paid?

After the movers finish everything at the drop off location the customer pays for his move.

When to hire professional movers?

Whether you are planning to move from one apartment to another or moving the entire office, professional movers is always a good idea. Our team is always prepared to help you out with your new project.

Why tip movers?

Our moving company doesn’t include tips in our pricing and tipping the movers is a nice gesture of our customers. If our team has done the job at your satisfaction, you can always leave a tip for them.